This form logs you into your management portal account. To access your help desk account, click here and use the form to the right of the news.
This form logs you into your management portal account. To access your help desk account, click here and use the form to the right of the news.
|
Customer Support Services Maintenance
Posted by Kevin Stange on 28 September 2020 05:05 PM | |
|
We have scheduled a window to perform needed maintenance on several internal systems that provide customer-facing support services. Date: Saturday, October 10th, 2020 Customer Impact: Individual systems will be unavailable for up to an hour at points Read more | |
|
Ongoing Mitigation of DDOS Attacks
Posted by James Webb on 22 September 2020 11:33 AM | |
|
At approximately 9:50 am CST this morning we identified several major DDOS attacks targeting clients within our datacenter. This may have lead to increased latency or difficulty reaching services for a short period of time. Our Support Staff and Network Engineers worked quickly to mitigate the situation and return traffic to normal by 10:10 am. We are continuing to monitor the network for further attacks and have brought in additional staff as a reserve. At present time, our focus is 100% on Read more | |
|
Network Maintenance (725 S. Wells)
Posted by Marc Schulz on 27 August 2020 02:08 PM | |
|
We have scheduled a maintenance in Chicago, IL for our 725 S. Wells (chi18) facility. Date: Thursday, September 3, 2020 to Friday, September 4, 2020 Maintenance Scope: Network Services at 725 S. Wells Chicago. Customer Impact: There will be several periods of traffic loss as we make repairs to one of the distribution routers out of this facility. While every effort will be made to limit the Read more | |
|
R1Soft Server Backup Upgrade
Posted by Kevin Stange on 21 January 2020 01:52 PM | |
|
We have scheduled an upgrade of our R1Soft Server Backup (formerly Idera Server Backup or R1Soft CDP) platform software on cdp01.steadfast.net to version 6.12.0. This update includes changes to the agent to reduce the need for full block scans and fixes a number of bugs. This upgrade is being performed during the daytime, mid-week, because it is the lowest utilization period. Date: Tuesday, January 28, 2020 Read more | |
|
Hybrid SAN Maintenance (Chicago, IL)
Posted by Kevin Stange on 17 December 2019 03:13 PM | |
|
We have scheduled an upgrade maintenance for our Hybrid SAN infrastructure in Chicago, IL. Date: Thursday, December 19th, 2019 Maintenance Scope: Hybrid Performance SAN (350 E. Cermak Chicago) Customer Impact: There is no expected impact during this maintenance as our SAN infrastructure is fully redundant. Read more | |