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Latest Updates
Emergency Network Maintenance (Chicago, IL) - 09-15-2022
Posted by Marc Schulz on 09 September 2022 04:03 PM

We have scheduled an emergency maintenance to replace a partially failed blade in one of our two core routers.

 

Date: Thursday, September 15th, 2022

Start Time: 11:00 PM CDT (UTC -5)

End Time: 1:00 AM CDT (UTC -5)

Maintenance Scope: Chicago Core Network

 

Customer Impact:

 

During this window you may experience intermittent connectivity issues to/from our Chicago network as failovers take place. 

 

While the maintenance window has been set for 2 hours, we expect the upgrade process will take


Read more

Helpdesk Software Upgrade
Posted by Kevin Stange on 15 August 2022 01:09 PM

We have scheduled an upgrade of our help desk software (https://support.steadfast.net).  This update addresses bugs and performance issues and adds minor features.

Date: Sunday, August 21st, 2022
Start Time: 12:00 AM CDT (UTC -5)
End Time: 2:00 AM CDT (UTC -5)
Maintenance Scope: Help Desk at https://support.steadfast.net

Customer Impact:

The ability to submit tickets via email and the help desk, as well as the ability to view existing tickets and knowledgebase articles will be unavailable


Read more

Cloud Hosting: Control Panel Maintenance
Posted by Kevin Stange on 04 May 2022 03:09 PM

We have scheduled maintenance of our cloud hosting control panel server (https://vm.steadfast.net).  This maintenance will apply bug fixes and enhancements to the control panel.

Date: Sunday, May 15th, 2022
Start Time: 12:00 AM CDT (UTC -5)
End Time: 5:00 AM CDT (UTC -5)
Maintenance Scope: Cloud Hosting Control Panel at https://vm.steadfast.net

Customer Impact:

Access to information about and control of VMs will be unavailable for part of this maintenance.  Both customers and staff will be


Read more

Core Network Maintenance (Chicago)
Posted by Kevin Stange on 25 October 2021 11:12 AM

We have scheduled maintenance for our core network to complete hardware upgrades needed to ensure long term reliability.

Date: Sunday, October 31st, 2021
Start Time: 12:00 AM CDT (UTC -5) 
End Time: 4:00 AM CDT (UTC -5) 
Maintenance Scope: Chicago core routers located at 350 E Cermak Rd.

Customer Impact:

We will be completing hardware upgrades to the core routers servicing our Chicago network at 350 E Cermak Rd (chi01, chi02) and 725 S Wells St (chi18).  This work is designed to be


Read more

Customers are experiencing network intermittency due to access switch malfunction.
Posted by Jose Apablaza on 02 August 2021 01:44 PM

Date: Monday, August 2nd, 2021
Update Time: 3:30 PM CDT (UTC -5)
Start Time: 9:00 AM CDT (UTC -5)
End Time: 2:48 PM CDT (UTC -5)
Service Impact: Customers are experiencing network intermittency due to access switch malfunction.

Dear customer,

We have replaced the malfunctioning device, and on our end, we can see the network is working properly. If you are still experiencing connections issues or partial service, please update the ticket you have with us, and we will address the situation.

The


Read more


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