Troubleshooting Slow transfer speeds to a server
Posted by - NA -, Last modified by Kevin Stange on 03 November 2010 04:31 PM
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Most slow transfer speeds and performance problems are caused by Internet routing problems. Some of these problems may occur at or near our network, but many occur along the way and are sometimes out of our control. If you are seeing slow performance or packet loss to your server, it is possible that the route your data takes on the Internet is causing the issue.
If you suspect that routing is at fault, please open a support request containing a "traceroute" from your computer (or the affected computer) to your server, as well as a traceroute from your server back to the first routable IP address in the inbound traceroute. Routable IPs specifically exclude any of the following: 172.16.x.x - 172.31.x.x, 192.168.x.x, 127.x.x.x, and 10.x.x.x. If you are having trouble identifying the first routable IP on your inbound traceroute, feel free to send us the inbound route and we will let you know which IP to use for the outbound traceroute command. To get these traceroutes, open a terminal or command prompt window on your computer. In Windows, type: tracert <IP>
In Linux, Unix, or MacOS X, type: traceroute <IP>
Replace <IP> with the IP of your server. Once the command completes, copy the entire traceroute and send it to our support department so we can analyze whether your speed problem is occurring in your route. | |
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