NOTE: Please read this email message completely, as it contains important information about your new service with Steadfast Networks.
== Account Details ==
Your Idera Server Backup (formerly R1Soft CDP) account has been set up. You can access the service with the following information:\
A volume has been added with the same name as your username. You can add new hosts for each server with which you want to establish backups up to the limit requested during signup. See the bottom of this message if you would like to add additional CDP services to your account.
== Documentation ==
Full documentation for getting started and configuration of your backups is provided here:
== Configuring Your Server ==
You will need to install the agent software on your server and establish a trust relationship in order to configure it within the Idera user interface.
For Linux, most agent setups may be handled through the package manager native to your OS. Use the following guide:
If you install a new version of the Linux kernel on your system during OS updates, you will need to update the driver by running:
r1soft-setup --get-module --no-binary
service cdp-agent restart
For Windows servers, use the following guide:
When prompted during your configuration, you will need to provide the following Public Key and authorize the IP 220.127.116.11 (or 10.1.255.2 if accessing your server via internal network IP address) to create backups of your server:
-----BEGIN PUBLIC KEY-----
-----END PUBLIC KEY-----
This key must be placed in a file named simply 18.104.22.168 or 10.2.255.11 in the directory /usr/sbin/r1soft/conf/server.allow
== E-mail Reporting ==
IMPORTANT: Backup E-mail Reporting (monitoring) must be set up to inform you of backup failures. Please see http://wiki.r1soft.com/display/ServerBackup/Reporting for information on how to set up E-Mail Reporting.
== Sales and Support ==
If you would like to add additional hosts beyond your current limit, they can be ordered for an additional $10 per month. Additional space may be purchased at any level you require. Please open a ticket with our sales department by emailing email@example.com to request upgrades.
If you have any further support questions, please visit our help desk at https://support.steadfast.net, or email firstname.lastname@example.org. Please be sure to list your backup account's username and mention you are using Idera Server Backup. Include as much detail as possible about your problem when requesting support to ensure faster service.
As per the SLA, any maintenance affecting this backup service will be announced at https://support.steadfast.net/?_m=news&_a=view where you can sign up for the RSS feed or to receive emails when announcements are made.
Thank you for your business!