Resolved: Comcast Connectivity Issues - November 6th, 2017
Posted by Kevin Stange on 06 November 2017 12:44 PM |
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Update 4:50 PM CST: It appears that the Comcast issues have been largely resolved at this time. Based on the information we were able to monitor throughout the day, it appears this issue likely affected major backbone provider Level(3) and a variety of internet service providers that use Level(3) for parts of their national networks. Comcast was more substantially affected by the events due to the very large number of end users and apparent significant reliance on Level(3). We are currently tracking a serious routing issue within the Comcast Xfinity network which started around 11:54 AM CST that may result in poor performance or complete inability to reach some services on Steadfast's network as well as many other points around the Internet. Our network engineers are investigating options to mitigate or work around this issue. However, the best chance of full resolution lies with Comcast's network engineering team. If it is possible to use a backup or alternate service provider to reach your services, such as a mobile network, we recommend doing this temporarily until Comcast services are repaired. If you are a Comcast customer, please reach out to Comcast customer support to report the issue and obtain information on expected resolution times. You can view ongoing Comcast user reports of this issue on Down Detector's Comcast status page. | |