Help Desk Software Upgrade

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Help Desk Software Upgrade
Posted by Kevin Stange on 28 November 2012 03:41 PM

We will be performing an upgrade to our Help Desk software on Sunday, December 2, 2012 at 2 AM CST.  This update includes a number of bug fixes.  There are no significant changes to the customer user interface.

Date: Sunday, December 2, 2012
Start Time: 2:00 AM CST (GMT-6)
End Time: 3:00 AM CST (GMT-6) 
Maintenance Scope: Help Desk Software
Customer Impact: Web-based access to tickets and knowledge base articles may be unavailable during the maintenance.

During the maintenance period, you may continue to request help via telephone using the numbers listed on our main web site.  This maintenance will not affect customer equipment or services.

If you have any questions regarding this maintenance, please feel free to contact

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