What follows are our welcome messages for both of our backup services

• Jump to rsync backup welcome email
• Jump to R1Soft CDP backup welcome email

rsync Backup Service Welcome Email

Hello,

NOTE: Please read this email message completely, as it contains important information about your new service with Steadfast Networks.

== Account Details ==

Your shell-based backup account is set up and accessible with the following details:

Server: shell01.backup.steadfast.net
User:
Password:

This login information may be used for FTP and SSH access. Rsync instructions are also posted here: http://steadfast.net/support/kb/29

== Account Details ==

You can access our billing and account management interface at the following URL (or you can log in from the login box at the top of any page of our main site) using the information previously sent to you. Your client ID is your login.

URL: https://manage.steadfast.net
Client ID:

== Announcements and Maintenance ==

As many of our customers have expressed that they do not want to receive service notices to the primary contacts within their accounts, we do not notify customers of most routine maintenance and service changes via email. If you would like to be notified when we post an announcement, please visit the following link and enter your email address in the "Subscribe" box on the right side of the page:

https://support.steadfast.net/?_m=news&_a=view

You can also click on the "XML" link in the "Subscribe" box to access an RSS feed of announcements which you can subscribe to in your favorite RSS reader. We also provide links to recent announcements and company blog posts at the bottom of our front page if you prefer to check manually.

== Requesting Technical Support ==

For someone to request support on one of your systems, the email address, name, and phone number MUST be listed as one of the contacts on your account. Additional authorized contacts can be added by accessing our management system and clicking "Client Profile," then "View Profile," and then clicking edit at the top of the "Authorized Contacts" section. This is required for security purposes.

If you have any further support questions, please visit our help desk at https://support.steadfast.net, or email support@steadfast.net. Please be sure to list your backup account username and the server name and as much detail as possible about your problem when requesting support to ensure faster service.

Thank you for your business!

R1Soft CDP Backup Service Welcome Email

Hello,

NOTE: Please read this email message completely, as it contains important information about your new service with Steadfast Networks.

== Account Details ==

Your Idera Server Backup (formerly R1Soft CDP) account has been set up.  You can access the service with the following information:\

URL: https://cdp01.steadfast.net/

Username:

Password:

A volume has been added with the same name as your username.  You can add new hosts for each server with which you want to establish backups up to the limit requested during signup.  See the bottom of this message if you would like to add additional CDP services to your account.

== Documentation ==

Full documentation for getting started and configuration of your backups is provided here:

http://wiki.r1soft.com/display/R1D/Content

== Configuring Your Server ==

You will need to install the agent software on your server and establish a trust relationship in order to configure it within the Idera user interface.

For Linux, most agent setups may be handled through the package manager native to your OS. Use the following guide:

http://wiki.r1soft.com/display/ServerBackup/Installing+Backup+Agent+on+Linux

If you install a new version of the Linux kernel on your system during OS updates, you will need to update the driver by running:

r1soft-setup --get-module --no-binary

service cdp-agent restart

 

For Windows servers, use the following guide:

http://wiki.r1soft.com/display/ServerBackup/Installing+Backup+Agent+on+Windows

 

When prompted during your configuration, you will need to provide the following Public Key and authorize the IP 208.100.0.155 (or 10.1.255.2 if accessing your server via internal network IP address) to create backups of your server:

 

-----BEGIN PUBLIC KEY-----

MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCSljkpVCbfj7iW3+5Ju/WDO+JyO47fV0Mb0TfZ

kvK73pwh795f8VXBa5LtpEVUdflG9IJ2JRhD17nS/S11Meee3QP7goJFLtpqUeFPsrpJsyBVzbBH

5dXPojFp5+DUHHTH6kjeRLX/Hb7BiWQQYOAH2e+itmtPmuS21Mp6nK24kwIDAQAB

-----END PUBLIC KEY-----

 

This key must be placed in a file named simply 208.100.0.155 or 10.2.255.11 in the directory /usr/sbin/r1soft/conf/server.allow

 

== E-mail Reporting ==

IMPORTANT: Backup E-mail Reporting (monitoring) must be set up to inform you of backup failures. Please see http://wiki.r1soft.com/display/ServerBackup/Reporting  for information on how to set up E-Mail Reporting.

 

== Sales and Support ==

If you would like to add additional hosts beyond your current limit, they can be ordered for an additional $10 per month. Additional space may be purchased at any level you require. Please open a ticket with our sales department by emailing sales@steadfast.net to request upgrades.

If you have any further support questions, please visit our help desk at https://support.steadfast.net, or email support@steadfast.net.  Please be sure to list your backup account's username and mention you are using Idera Server Backup.  Include as much detail as possible about your problem when requesting support to ensure faster service.

As per the SLA, any maintenance affecting this backup service will be announced at https://support.steadfast.net/?_m=news&_a=view where you can sign up for the RSS feed or to receive emails when announcements are made.

Thank you for your business!