This notice is to make you aware of an upcoming scheduled maintenance that Colohouse will be conducting and have applicable impact to our email communication and other internal IT services.

SCHEDULED MAINTENANCE WINDOW
Scheduled Start: Friday, May 5, 7pm ET 

Scheduled Finish: Monday, May 8, 5am ET

SCOPE OF WORK
ColoHouse Corporate IT will be performing a necessary migration of our Microsoft 365 Tenant.

IMPACT
The migration will impact ColoHouse staff’s ability to access and use services

We have scheduled an emergency maintenance to replace a partially failed blade in one of our two core routers.

Date: Thursday, September 15th, 2022

Start Time: 11:00 PM CDT (UTC -5)

End Time: 1:00 AM CDT (UTC -5)

Maintenance Scope: Chicago Core Network

Customer Impact:

During this window you may experience intermittent connectivity issues to/from our Chicago network as failovers take place. 

While the maintenance window has been set for 2 hours, we expect the upgrade process will take

We have scheduled an upgrade of our help desk software (https://support.steadfast.net).  This update addresses bugs and performance issues and adds minor features.

Date: Sunday, August 21st, 2022
Start Time: 12:00 AM CDT (UTC -5)
End Time: 2:00 AM CDT (UTC -5)
Maintenance Scope: Help Desk at https://support.steadfast.net

Customer Impact:

The ability to submit tickets via email and the help desk, as well as the ability to view existing tickets and knowledgebase articles will be unavailable

We have scheduled maintenance of our cloud hosting control panel server (https://vm.steadfast.net).  This maintenance will apply bug fixes and enhancements to the control panel.

Date: Sunday, May 15th, 2022
Start Time: 12:00 AM CDT (UTC -5)
End Time: 5:00 AM CDT (UTC -5)
Maintenance Scope: Cloud Hosting Control Panel at https://vm.steadfast.net

Customer Impact:

Access to information about and control of VMs will be unavailable for part of this maintenance.  Both customers and staff will be

We have scheduled maintenance for our core network to complete hardware upgrades needed to ensure long term reliability.

Date: Sunday, October 31st, 2021
Start Time: 12:00 AM CDT (UTC -5) 
End Time: 4:00 AM CDT (UTC -5) 
Maintenance Scope: Chicago core routers located at 350 E Cermak Rd.

Customer Impact:

We will be completing hardware upgrades to the core routers servicing our Chicago network at 350 E Cermak Rd (chi01, chi02) and 725 S Wells St (chi18).  This work is designed to be

Date: Monday, August 2nd, 2021
Update Time: 3:30 PM CDT (UTC -5)
Start Time: 9:00 AM CDT (UTC -5)
End Time: 2:48 PM CDT (UTC -5)
Service Impact: Customers are experiencing network intermittency due to access switch malfunction.

Dear customer,

We have replaced the malfunctioning device, and on our end, we can see the network is working properly. If you are still experiencing connections issues or partial service, please update the ticket you have with us, and we will address the situation.

The