We have scheduled an upgrade of our help desk software (https://support.steadfast.net).  This update addresses bugs and performance issues and adds minor features.

Date: Sunday, April 7th, 2019
Start Time: 12:00 AM CDT (UTC -5)
End Time: 2:00 AM CDT (UTC -5)
Maintenance Scope: Help Desk at https://support.steadfast.net

Customer Impact:

The ability to submit tickets via email and the help desk, as well as the ability to view existing tickets and knowledgebase articles will be unavailable during parts of the maintenance.  Any requests submitted via email will be processed immediately after the maintenance is complete.

There are a few notable changes for users of the ticket system in this update:

• The theme has been refreshed and many UI elements have been adjusted slightly, though the overall layout remains unchanged
• Performance improvements have been made across the software
• New GDPR compliance prompts have been added when submitting personal information
• You may now request the system send ticket notifications to all email addresses registered under your account

While the maintenance window has been set for 2 hours, we expect the upgrade process will take less than 1 hour to complete.  We are allowing extra time for testing and to tend to any unexpected issues that may occur.

If you need urgent assistance during the upgrade, please call us at (312) 602-2689.  This maintenance will not affect any monitoring, billing, or management systems.

We have scheduled maintenance of our cloud hosting control panel server (https://vm.steadfast.net).  This maintenance will apply bug fixes to the control panel software.

Date: Sunday, February 3rd, 2019
Start Time: 1:00 AM CST (GMT -6)
End Time: 2:00 AM CST (GMT -6)
Maintenance Scope: Cloud Hosting Control Panel at https://vm.steadfast.net

Customer Impact:

Access to information about and control of VMs will be unavailable for part of this maintenance.  Both customers and staff will be unable to provision, control, or view system details of VMs and related resources.  No impact is expected to running VMs and support and billing systems will remain available for the entire window.  No notable user-visible changes will occur.

If you have any questions or need assistance during the upgrade, please visit our help desk or email us.

We have scheduled a maintenance on one of our redundant internet circuits out of our Edison, NJ (edi03) facility.

Date: Thursday, July 12th, 2018
Start Time: 1:00 AM CDT (GMT -5)
End Time: 3:00 AM CDT (GMT -5)

Maintenance Scope: edi03 Upstream Carrier

Customer Impact:

Customers might experience suboptimal routing for the duration of the maintenance window. No outage is expected.

If you have any questions regarding this maintenance please feel free to contact us via our helpdesk or by email.

Update: This maintenance has concluded (1:15am)

We have scheduled a software upgrade of our SAN infrastructure in Chicago, IL. This is purely a backend upgrade and does not change interactions with client environments.

Date: Tuesday, July 10th, 2018
Start Time: 1:00 AM CDT (GMT -5)
End Time: 3:00 AM CDT (GMT -5)

Maintenance Scope: Hybrid Performance SAN (350 E. Cermak Chicago)

Customer Impact:

There is no expected impact during this maintenance as our SAN infrastructure is fully redundant. While we don’t expect any issues we recommend taking a backup prior to the start of this window. This maintenance does not impact our NetApp SAN (Public Cloud Infrastructure)

If you have any questions or concerns please feel free to reach out to our support team at support@steadfast.net.

Update: This maintenance has been completed successfully. 

We have scheduled a maintenance to upgrade the OS on this switch to apply bugfixes.

Date: Tuesday, June 19th, 2018
Start Time: 1:00 AM CDT (GMT -5)
End Time: 2:00 AM CDT (GMT -5)

Maintenance Scope: as313-2.chi18 Switch Only

Customer Impact:

Customers on this switch will experience a short 10-15 minute outage while the switch reboots and applies the new OS version.

If you have any questions regarding this maintenance please feel free to contact us via our helpdesk or by email at support@steadfast.net

Update: This maintenance is complete. 

We have scheduled an emergency maintenance to restore a redundant link on an aggregation device that was previously causing performance issues. The optics for this link have been replaced and link stability tested to ensure stability.

Date: Friday, April 27th, 2018
Start Time: 1:00 AM CDT (GMT -5)
End Time: 2:00 AM CDT (GMT -5)

Maintenance Scope: chi01/02 Network Resources

Customer Impact:

Customers may experience a short 30 second loss of connectivity while spanning-tree reconverges. Once reconvergence is complete the link will be monitored for stability. Any additional instability will lead to us taking this link back out of service.

If you have any questions regarding this maintenance please feel free to contact us via our helpdesk or by email.

Update 1:20am CDT:  Maintenance Complete. No Issues were seen with the link post reintroduction.