We have scheduled an upgrade of our customer support phone system.

Date: Saturday, July 3rd, 2021
Start Time: 11:00 PM CDT (UTC -5) 
End Time: 2:00 AM CDT (UTC -5) 
Maintenance Scope: Steadfast Customer Support Phone System (312-602-2689 and 888-281-9449)

Customer Impact:

During the maintenance, our phone system will be unavailable for at least an hour. This may cause temporary error messages and unanswered calls.  For urgent requests, you may continue to manage your tickets directly via the

We have scheduled an upgrade of our steadfast.net email system.

Date: Sunday, June 13th, 2021
Start Time: 12:00 AM CDT (UTC -5)
End Time: 2:00 AM CDT (UTC -5)
Maintenance Scope: Steadfast.net Email System

Customer Impact:

During the maintenance, steadfast.net email addresses may be unavailable for up to 2 hours.  Emailed support requests will not be received promptly, but they will be processed when they are received after the maintenance completes.  This may cause temporary error messages

We have scheduled network maintenance for our 725 S. Wells (chi18) Facility.

Date: Sunday, April 18, 2021
Start Time: 12:00 AM CDT (UTC -5)
End Time: 6:00 AM CDT (UTC -5)

Maintenance Scope:

This maintenance is designed to replace the Layer3 routing devices that manage the chi18 network.

Customer Impact:

Due to the nature of the work there will be several periods of complete or partial unreachability onsite at our 725 S. Wells location (chi18) as we perform this maintenance. This maintenance

We have scheduled an upgrade of our R1Soft Server Backup (formerly Idera Server Backup or R1Soft CDP) platform software on cdp01.steadfast.net.  This upgrade will involve back-end changes only and will not affect the user interface.

This upgrade is being performed during the daytime, mid-week, because it is the lowest utilization period for the server.

Date: Tuesday, December 15, 2020
Start Time: 1:00 PM CST (UTC -6)
End Time: 4:00 PM CST (UTC -6)
Maintenance Scope: cdp01.steadfast.net

We have scheduled maintenance of our cloud hosting control panel server (https://vm.steadfast.net).  This maintenance will upgrade the server hardware and migrate the system to a new location.

Date: Sunday, December 13, 2020
Start Time: 12:00 AM CST (UTC -6)
End Time: 4:00 AM CST (UTC -6)
Maintenance Scope: Cloud Hosting Control Panel at https://vm.steadfast.net

Customer Impact:

Access to information about and control of VMs will be unavailable for part of this maintenance.  Both customers

We have scheduled a window to perform needed maintenance on several internal systems that provide customer-facing support services.

Date: Saturday, October 10th, 2020
Start Time: 10:00 PM CDT (UTC -5)
End Time: 6:00 AM CDT (UTC -5)
Maintenance Scope: Customer-facing support services

Customer Impact:

Individual systems will be unavailable for up to an hour at points during the maintenance window depending upon the required work.  These systems include critical support services such as our