Data Center Power Outage - 725 S Wells [Expired]
Posted by Kevin Stange on 05 October 2017 01:11 AM |
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At roughly 2:03 PM CDT on Wednesday, October 4th, 2017 a contractor conducting routine maintenance of building safety systems accidentally triggered an Emergency Power Off (EPO) at our 725 S Wells St (chi18) facility in Chicago. This issue resulted in a full power outage to the data center and impacted all customers and services offered out of that facility. Services offered directly at our other facilities were not affected. Power was fully restored to the facility at roughly 2:13 PM CDT with network services back up and running around 2:16 PM. Restoration of other services was ongoing throughout the afternoon. If you are still experiencing any issues, please submit a support ticket to have those issues resolved. We are working with the contractor and engineers to get the specifics about how the EPO was triggered and to prevent such issues from happening again. Thank you for your patience through this issue. | |