Date: Monday, August 2nd, 2021
Update Time: 3:30 PM CDT (UTC -5)
Start Time: 9:00 AM CDT (UTC -5)
End Time: 2:48 PM CDT (UTC -5)
Service Impact: Customers are experiencing network intermittency due to access switch malfunction.

Dear customer,

We have replaced the malfunctioning device, and on our end, we can see the network is working properly. If you are still experiencing connections issues or partial service, please update the ticket you have with us, and we will address the situation.

The next step for us is to make sure all of you are 100% online, and once that is done, we will generate the Service Impact Report (SIR) with more information about this event. We will provide the SIR and any other information such as credit via support ticket upon request.

Once again, thanks for your support and patience.

Best regards,

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Date: Monday, August 2nd, 2021
Update Time: 1:46 PMCDT (UTC -5)
Start Time: 9:00 AM CDT (UTC -5)
End Time: Working in Progress
Service Impact: Customers are experiencing network intermittency due to access switch malfunction.

Dear Customer,

Our alerting system detected one of our switches running inconsistently, and after an initial investigation, the networking team evaluated a couple of possible situations that might trigger this event. In the first hour, we restored services to 60% of the affected segment of clients. We are currently replacing the device that is causing this interruption, and we should be online within the hour.

We apologize to be holding you up today! Please know that our teams are working hard to get everything up and running, and we will update you as soon as we have more information.

For more information, please submit a ticket via our helpdesk or by email or visit https://support.steadfast.net/ with the latest information.

Best regards,