Maintaining Steadfast Support Access to Your Server
Posted by , Last modified by on 26 October 2012 03:29 PM
We strongly encourage rotating passwords on a routine basis. It is, however, important that access to fully managed machines update Administrator/root level credentials. This access is critical for us to respond proactively to any repair issues that arise on your server. Maintaining current information also speeds our ticket response times to standard support requests and allows us to enroll systems automatically in monitoring and backup services.
For those servers running Linux, this needn't be a chore. All technical staff use SSH keys to allow fast and secure access. More information can be found in Securing SSH While Allowing Steadfast Support Access. CentOS users can use a custom-built RPM that will automatically update this information nightly.
If you currently use Windows systems or do not wish to implement SSH key login, you can update your device's metadata in https://manage.steadfast.net. Remember to do so regularly if you've configured Windows to routine regular password rotation.